Practice Support Resources

NC AHEC Practice Support Tip Sheets

As the NC AHEC webpage is being revamped, we want to ensure that you have the necessary practice support resources to apply for services and participate in the quality initiatives that are available. The linked Tip sheet catalog provides access available resources related to COVID-19, Medicaid Managed Care, Medicaid EHR Incentive Program, QPP/MIPS, telehealth, and others.

NC AHEC Practice Support Offers Tip Sheet Catalog

Hiring Toolkit for Medical Practices in North Carolina

Medicaid Transformation

Medicaid Managed Care Webinar Series for Providers

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering two monthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care going live on July 1, 2021.

Medicaid Managed Care Fireside Chat Webinar Series


Register for Medicaid Managed Care topics

Clinical Quality "Hot Topics" Webinar Series


Register for Clinical Quality topics

Looking for more information?

Visit our Medicaid Transformation Trello Board

COVID-19 Resources

The Coronavirus pandemic has presented many challenges for practices. Charlotte AHEC is here to help. Visit the link below for up-to-date resources on Covid-19. These resources can best be viewed using the Google Chrome browser. Please know that you can also submit any Covid-19 related questions to us at

We are here to help with MIPS, Meaningful Use, NC HealthConnex, Medicaid Transformation, clinical workflows, improvement initiatives, telehealth services, COVID-19 and more. You’ll have the opportunity to ask questions and connect with other practices. Please sign up for our gaggle listserv to get updates on the topics that we will cover during the office hours weekly sessions.

Charlotte AHEC Listserv – How it works

The Charlotte AHEC Listserv is an opportunity to connect directly with your Practice Support team and other practices in the Charlotte AHEC eight county region. We invite all types of questions including questions around workflow, process improvement, billing/coding, PCMH, ERH’s, payors, etc.

To join the Practice Support Listserv go to:

To email other members of the listserv, send a message to:

Do’s and Don’ts of the Listserv

Here are some hints on how to utilize the listserv to keep the group user-friendly for everyone.


  • Use a descriptive subject line.
  • Introduce yourself/your practice (name, practice type, etc.) when reaching out to the listserv. The listserv has a wide variety of practices including primary care, behavioral health, specialists, FQHC’s, single provider, group practices, etc.
  • Reply directly to the person asking a question.
  • Include a signature block in your email.
  • Be considerate of others.
  • Concisely and clearly write your question.


  • Do not include any information that would be HIPAA protected.
  • Do not attach documents/files you don’t intend everyone to have, you cannot recall an email.

HEC Talk Podcast Series!

The Charlotte AHEC Practice Support Team has developed a series of on-demand podcasts. These podcasts share best-practice tools and tips helpful to today's primary and specialty care providers participating in Patient Centered Medical Home recognition, Quality Payment Program reporting, and other incentive programs.

Subscribe to the 'HEC Talks On Demand' podcast on your favorite listening platform, as we will continually add more dynamic content. The podcasts are currently available on iTunes, Google Play Store, and Podbean.

   Listen on Google Podcasts


Clinical Observation Recruitment for Charlotte AHEC Scholars

Have you ever stopped to think about the next generation of healthcare professionals? Do you want to pass on invaluable knowledge that they may need for the future? Here's your opportunity - let them learn from the best! We would like for a few committed practices to host Charlotte AHEC Scholars, giving them the chance to observe in many areas. The best part – we are flexible and can work around your clinic's schedule. Click Here for additional information.