New Date - Understanding Lean Transformation: Improving Processes to Enhance Patient and Employee Experience

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, healthcare / practice administrators, office managers, managed care professionals, nurses, QI personnel and all interested professionals who want to use Lean to improve quality, increase productivity, reduce costs and increase customer satisfaction by eliminating waste and creating value

Description

A framework to observe and improve processes and products when applied in health care it seeks consistent, effective, efficient, and patient satisfying health care.

SPEAKER: Thomas Ross, PhD
Appalachian State University

Objectives

• Describe Lean goals, concepts, and tools
• Examine performance variation using check sheets, Pareto charts, histograms and run charts
• Identify improvement opportunities using value stream mapping., product process flow, and operator full work analysis
• Explain how the voice of the customer and process are measured and used in performance improvement

Contact

Sophia Moore-Dennis

Sessions