What is a Webinar?

Short for a Web-based seminar, a presentation, lecture, workshop or seminar that is transmitted over the Web (per Webopedia).

Webinars at Charlotte AHEC can be accessed by your home computer where you view the speaker's presentation while it is going on ("live"). You just need an internet connection and a computer with sound. You ask questions by typing into a chat box/pod and our class moderator will ask the speaker for you.

To participate and receive credit for a webinar, YOUR COMPUTER MUST HAVE THE FOLLOWING TECHNICAL SPECIFICATIONS. If these guidelines are not followed prior to the webinar and you cannot log into the webinar, you will not receive a refund or credit.

Test Your Computer and Network

To make sure you have all the necessary programs to take modules and to participate in webinars, please CLICK HERE for the test connection link. A passing test should look like:

what a passing connection test will look like

It will let you know right away which plug-ins, if any, you will need to update before the Webinar. The fourth step of the Connection Test is for the Adobe Connect Add-in which is not required for anyone attending the course but it may enhance your meeting experience. You will want to test this link on the network you plan to view the class, in most cases a network firewall may prevent you from downloading the plug-ins needed to view the course which will need to be corrected by your Network/IT individual. You must have adminstrative rights on your computer in order to download and install programs (such as Flash Player). ** If you use an iPad or another type of tablet you will need to download the Adobe® Connect™ Mobile for iOS in order to view the webinar. You will enter the webinar link into that application to view the webinar.**


Adobe® Connect™ Mobile for iOS must be installed for mobile devices and tablets. This replaces the need for Adobe Flash. You will copy the link (url) into this application in order to access the webinar.

Instructions for using a mobile device to view a Webinar.

  • Apple supported devices: iPhone 5S, iPhone 5, iPhone 4S, iPad with Retina display, iPad 3, iPad 2, iPad mini, and iPod touch (4th & 5th generations)
  • Apple supported OS versions summary: iOS 6 and higher
  • Android supported devices: Motorola DROID RAZR MAXX, Motorola Atrix, Motorola Xoom, Samsung Galaxy Tab 2 10.1, Samsung Galaxy S3 & S4, Nexus 7 tablet
  • Android supported OS versions summary: 2.3.4 and higher
  • Adobe Connect Mobile App Help

** If your connection is not constant/consistent you will not be able to access the webinar. If your connection drops you, then you are kicked out of the webinar and must log back in. This will cause your attendance to be affected. **

Additional Requirements

  • Adobe® Flash® Player 13+ for Windows and Mac.
  • Adobe® Flash® Player 23.0 for Linux.
  • Computer speakers or headphones connected to your computer in order to hear what is being broadcast.
  • Bandwidth: 512Kbps for participants, meeting attendees, and end users of Adobe Connect applications.
  • Connection: DSL/cable (wired connection strongly recommended).

On the Day of the Webinar

You will receive an email invitation about 90 minutes before the webinar starts with a link to get into the webinar.Click on the enclosed link in that email to enter the webinar and wait to be accepted by the administrator. You can do this up to 30 minutes before the webinar begins. You will not be accepted prior to that time. If you use webmail you will need to copy the link (url) in that email and paste it into a new browser in order to access the webinar.

Once you are in, you will be able to hear the presentation as it happens and ask questions through a chat pod, if you like.

After the Webinar

You will receive an email within 24 hours that will contain a Survey Monkey link to the post-test and evaluation. This MUST be completed within 10 working days to receive credit.

Citrix / Webmail / WebApps

CHS Employees please be aware that if you access your Outlook remotely or go through Webapps/Webmail while at work for Outlook there is a known issue when trying to click on links to view Continuing Education Modules, Online Meeting or any other content through Charlotte AHEC eLink. The issue is that Citrix does not allow you to listen to the provided audio. To solve this issue please copy and paste or type any links that you receive via e-mail pertaining to Charlotte AHEC Connect into a web browser on your desktop such as Internet Explorer and locate the page that way. Users that access Outlook directly from their desktop should not be affected by this issue and should be able to click on the links provided. If you need further clarification on this or have questions about Charlotte AHEC eLink please contact us or call 704.512.6523.