Creating a Leadership Culture of Customer Service

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Leaders, managers, supervisors, team leads, health/human service professionals, anyone aspiring to develop critical leadership skills needed at every level.

Description

Think proactively and responsively to build a culture of customer service and win for the customer and organization.

Participants of this workshop will learn how to build a culture of customer service by thinking (and behaving) proactively and responsively. This interactive session teaches leaders and employees of all levels how to act in an empowered manner and win for the customer and the organization. Employees will learn principles of service and how to apply them; employees will learn how to make a connection with customers while carrying out the customer service vision of the organization.

Speaker
Carole Isom-Barnes,PhD
Xperience Leadership, LLC

ACHE Credits Information
The Charlotte AHEC is authorized to award 4.25 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.

Objectives

  • Enable participants to identify various components of a service culture
  • Understand the process of orientation and socialization in developing a service culture
  • Identify workplace challenges impacting a service culture
  • Recognize key skills and actions required to guide and motivate service employees

Contact

Jessica T Dietrich, M.Ed., 704-512-6519

Sessions

May 1, 2019
8:30 AM - 1:00 PM
Status
Open
Presenter(s)
Dr. Carole Isom-Barnes, PhD
Date(s)
May 1, 2019
Time
8:30 AM - 1:00 PM
Check-In Time
May 17, 2019 8:00 AM
Credit
0.40 - CEU
4.25 - Contact Hours
4.25 - ACHE Qualified Education
Location
Charlotte AHEC
Room
Classroom 14
Details
Status
Closed
Date(s)
May 1, 2019
Time
8:30 AM - 1:00 PM
Location
Charlotte AHEC
Room
Classroom 14
Fees
$165.00
Registration. Breakfast Included.
Credits
0.40
CEU
4.25
ACHE Qualified Education
4.25
Contact Hours