• Status Open
  • Date(s) Apr 28, 2017
  • Time8:00 AM - 12:15 PM
  • Location Charlotte AHEC
  • RoomClassroom 13
  •  Registration is Closed


  • $125.00 TEAM MEMBER: Registration Fee (April 21 & later). Breakfast Provided
  • $145.00 DENTIST: Registration Fee (April 21 & later). Breakfast Provided


  • 4.00ADA CERP

Conquering The Challenges of Insurance Administration

*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

General Dentists, New Dentists, Staff, Spouses


Insurance Administration errors are predictable in today’s dental practice. Learn the top administration errors – and how not to make them! You will also receive new, valuable information on some of the nuances of insurance administration, which you can use to identify and “fix” problems that lurk in your practice. Most practices can expect legitimate net increases in cash flow immediately by learning how to administer insurance correctly.

Based on several thousand dental practices studied, these common problems were identified:
• Consistent Administration Errors
• Administration Protocol Issues
• Potentially Fraudulent Activities

Dealing with dental insurance is overwhelming but key strategies can save you time, prevent hassles, and keep you out of jail. You will receive essential tools to properly submit dental insurance claims, and calculate primary and secondary insurance patient responsibility and provider write-off. In addition, co-pay forgiveness, discounting, patient gifts, falsifying NPI numbers and even PPO strategies will be discussed. Stop leaving money on the table, as PPOs dominate the marketplace - a tipping point!

Dr. Charles Blair and Associates, Inc.
Dilaine Gloege, CDC is a dental coding and billing support specialist. She is the Call Support Center Supervisor for the Insurance Solutions Newsletter and Practice Booster and has 27 years of dental experience.
Dilaine is fortunate to have had the opportunity to share her passion for dentistry as a Certified Dental Assistant, Business Team Member and Practice Administrator. She looks forward to sharing that same passion with you and your dental team, as you continue to grow your practice.

The North Carolina Area Health Education Centers are an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at

The North Carolina Area Health Education Centers designates this activity for up to 4.0 hours of continuing education credits.

Dental Institutions providing dental education have an obligation to disseminate new knowledge related to dental practice. In doing so, some information or presentations may include controversial materials or commercial references. The Charlotte AHEC office acknowledges that there is potential risk to participants using limited knowledge when incorporating new techniques and procedures into their practices, especially when the continuing education program has not provided them with supervised clinical experience in the techniques or procedures to ensure that they have attained competence. Sponsorship of continuing education courses by the Charlotte AHEC office does not imply endorsement of a particular philosophy, product or procedure by this institution.

Disclosure Statement/Conflict of Interest:
In accordance with the ADA CERP Standard V., everyone involved in planning or presenting this educational activity will be required to disclose any relevant financial relationships with commercial interests and this information will be made available to participants at the start of the activity. As a continuing education provider, the Charlotte AHEC office is responsible for ensuring the content, quality and scientific integrity of all continuing dental education activities for which credit is provided. The Charlotte AHEC office is also responsible for taking steps to protect against and/or disclose any conflict of interest of the faculty/instructors presenting those courses.


  • Learn how to avoid common administration errors
  • Gain knowledge into administration protocol sequences.
  • Gain knowledge into co-pay forgiveness, discounting, multiple fees, NPI numbers, claim denials and rejections, etc.
  • Gain knowledge in how to handle patient gifts, evaluate and deal with PPOs and deal with the unclaimed property office.



Session Details

Conquering The Challenges of Insurance Administration

  • Status Open
  • Date(s) Apr 28, 2017
  • Time8:00 AM - 12:15 PM
  • Check-In Time 7:30 AM
  • Credit 4.00 - ADA CERP
  • Location Charlotte AHEC
  • Room Classroom 13
Date/Time Title Details
Apr 28, 2017
8:00 AM - 12:15 PM
Open Conquering The Challenges of Insurance Administration
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