*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Public Health professionals and any healthcare or human services professionals interested in learning more about delivering exceptional customer service.
We all have experience exceptional customer service, as well as having been on the receiving end of poor care or services. All public healthcare staff have faced an unhappy and/or angry patient. These situations can be stressful, demotivating and ultimately can be costly to an agency. This training will look at common reasons why patients get upset and provide tools and techniques for interacting with upset patients. It will cover techniques that can assist in increasing your ability to provide exceptional customer care.
SPEAKER
Marcia Swartz, MSSW
Training Associate, NC Institute for Public Health
Webinar Information
This webinar will be broadcast with Zoom. Instructions to join the webinar will be emailed prior to the event. You can test your computer by going to the Zoom Test Page.
Registering for and attending a Charlotte AHEC program authorizes Charlotte AHEC to take audio, video, and/or still images to be used for promotional and educational purposes. If you have concerns, please speak with a Charlotte AHEC team member.
