Quality Improvement 101 Rebooted: Improvement Tools for a New Era

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, nurses, administrators, quality improvement coordinators, frontline staff, support staff, and professionals involved in supporting practices, hospitals, or other agencies in quality improvement, including designing and managing clinical improvement programs. QI teams as well as individuals are welcome


Are you interested in building a team dedicated to improving healthcare quality amid a rapidly changing environment with limited resources? Do you want to involve your frontline staff in meaningful work that impacts them and their patients? Quality Improvement 101 (QI 101) is back with updated material delivered via live webinar! This course is an interactive learning opportunity for individuals, small teams, and organizations leading initiatives to improve healthcare quality & patient safety. Didactics combined with hands-on practice will build skills and knowledge among professionals supporting hospitals, clinical practices, and other healthcare organizations to accelerate the application of QI methods and improvement science. QI 101's proven strategies can be applied across a range of healthcare settings including billing processes, scheduling, access and efficiency, clinical care, and so much more. Learning is tailored directly to the participants’ circumstances, providing individualized faculty feedback on projects and assignments.

This workshop includes two 1 hour coaching calls. You will have to attend at least one coaching call to receive nursing credit.

Atrium Health is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Atrium Health designates this Internet Live Course for a maximum of 18.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

18.0 Nursing Contact Hours. Participants are required to attend 90% of the entire course in order to receive the full CE credit. No partial credit will be awarded.
Charlotte Area Health Education Center, Nursing Education (Charlotte AHEC) is approved as a provider of nursing continuing professional development by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Other Professionals: This Activity fulfills the requirement for 1.8 Continuing Education Units (CEUs), representing 18.0 contact hours.

Virtual classes
Day 1 - Feb 22, 2021 9:00am-1:15pm
Day 2 - Feb 23, 2021 9:00am-1:15pm
Day 3 - Mar 22, 2021 12:30pm-1:30pm
Day 4 - Apr 26, 2021 12:30pm-1:30pm
Day 5 - May 10, 2021 9:00am-1:15pm
Day 6 - May 11, 2021 9:00am-1:15pm

Laura Noonan, MD
Director, Center for Advancing Pediatric Excellence
Atrium Health Levine Children’s

Live Webinar Information
This webinar will be broadcast with Zoom. Instructions to join the webinar will be emailed prior to the event. Please go to our live webinar requirements page for more information and to test the computer/device and network prior to the event.

*Registering for and attending a Charlotte AHEC program authorizes Charlotte AHEC to take audio, video, and/or still images to be used for promotional and educational purposes. If you have concerns, please speak with a Charlotte AHEC team member.


  • Develop strategies to support and implement improvement work
  • Practice skills for coaching others through improvement
  • Build your own QI toolbox with practical improvement tools and strategies
  • Utilize interactive technologies for participant collaboration during learning process


Paulina R Crass, BA, CSSGB


Feb 22 - May 11, 2021
9:00 AM - 1:15 PM
Dr. Laura K Noonan, MD
Feb 22 - May 11, 2021
Check-In Time
8:45 AM
18.00 - AMA PRA Category 1 Credit TM
1.80 - CEU
18.00 - Contact Hours
18.00 - Nursing Contact Hours
18.00 - CME for Physician Assistants
Charlotte AHEC
Live Webinar
Feb 22 - May 11, 2021
Charlotte AHEC
Live Webinar
Pre-Registration (Before Feb 12)
Registration (Beginning Feb 12)
AMA PRA Category 1 Credit TM
CME for Physician Assistants
Contact Hours
Nursing Contact Hours