Quality Management I & II - Improving Healthcare Performance and Outcomes

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, Nurses, Administrators, Quality professionals and all Healthcare Professionals interested in learning more about Quality Management

Description

This 4 half days course will reinforce your quality improvement knowledge and skills, complete an improvement project, and establish a foundation for future improvement efforts.

Quality Management teaches participants performance improvement strategies and tools. Skills to be covered include developing a project charter, data collection and presentation, identifying key variables and improvements, and developing a post-improvement control plan. Participants will then apply both to a project to improve patient outcomes and achieve organizational goals..

September 18 & 25, 2020 - Part I from 9:00 am - 12:15 pm
November 6 & 13, 2020 - Part II from 9:00 am - 12:15 pm

Speaker:
Thomas Ross, PhD
Appalachian State University

Live Webinar Information
This webinar will be broadcast with Zoom. Instructions to join the webinar will be emailed prior to the event. Please go to our live webinar requirements page for more information and to test the computer/device and network prior to the event.

Objectives

• PART I - Sep 18 & 25
• Describe the performance improvement process
• Develop a performance improvement charter
• Develop a data collection plan and metrics
• Measure baseline performance and identify performance benchmarks
• Identify key performance factors
• Identify improvements and develop an implementation plan
• PART II - Nov 06 & 13
• Appraise improvement initiatives using statistical process control
• Develop a dashboard
• Develop a checklist
• Reports project results
• Identify other areas where similar improvements could be implemented.

Contact

Paulina Crass BA, CSSGB

Sessions