*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Front Office staff, administrative assistants, receptionists, registrars, medical assistants, support staff, or anyone interested in learning more about how to provide the exceptional customer experience
Healthcare in itself is a “highly personal service”. Front office professionals interact with patients and their families on a regular basis with the goal to provide quality service. Therefore, it’s critical that those working in a front office setting present quality interpersonal skills such as active listening, verbal communication, conflict resolution, and time management. This course will drive the participant to critically think about their role and importance to the quality of a patient’s visit. This is a must attend workshop for all front office team members who believe a high standard of care is paramount to success!
During the course of this program participants will complete a self-assessment to identify one’s own personality style and apply appropriate interpersonal skills when interacting with patients and families. Course content will allow participants to practice communication strategies (verbal communication, active listening, compassion) and how to effectively manage challenging patients and families.
Lee Gossett, BS, MCC