The Front Office Super Star: The People Skills You Need to Know to Succeed

Share This Event

*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Front Office staff, administrative assistants, receptionists, registrars, medical assistants, support staff, or anyone interested in learning more about how to provide the exceptional customer experience

Description

Healthcare in itself is a “highly personal service”. Front office professionals interact with patients and their families on a regular basis with the goal to provide quality service. Therefore, it’s critical that those working in a front office setting present quality interpersonal skills such as active listening, verbal communication, conflict resolution, and time management. This course will drive the participant to critically think about their role and importance to the quality of a patient’s visit. This is a must attend workshop for all front office team members who believe a high standard of care is paramount to success!

During the course of this program participants will complete a self-assessment to identify one’s own personality style and apply appropriate interpersonal skills when interacting with patients and families. Course content will allow participants to practice communication strategies (verbal communication, active listening, compassion) and how to effectively manage challenging patients and families.

Speakers
Lee Gossett, BS, MCC

Objectives

• Identify your personality style and apply appropriate interpersonal skills within patient interactions
• Illustrate effective active listening and communication skills to apply in the work place with patients, families, and co-workers
• Apply a conflict resolution process in interactions with patients, their families, and co-workers
• Identify and eliminate workplace distractions by applying the Priority Matrix
• Apply organizing strategies in order to increase productivity and performance

Contact

Susan Walker

Sessions