Seven Essential Tools for Performance Improvement (and Employing These Tools with Excel)

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, healthcare / practice administrators, office managers, managed care professionals, nurses, QI personnel and other interested healthcare professionals

Description

Performance improvement is a challenging and time-consuming process, The Seven Essential Tools for Performance Improvement (and Employing these Tools with Excel) provides participants with common tools to successfully navigate the process. These tools will be demonstrated with Excel and can be applied to other data management and reporting tasks.

Speaker
Thomas Ross, PhD
Appalachian State University

Objectives

• Analyzing collected data to identify variation in performance, errors incurred, and factors present when errors are identified.
• Identifies the possible causes for a problem, sorts ideas into useful categories, and identifies the most likely cause
• Reports the variation in outcomes or processes that can be measured on a continuous scale, used to identify outliers.
• Report whether the identified cause affects the outcome, i.e., will changing the cause improve the outcome?

Contact

Paulina Crass BA, CSSGB

Sessions