*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Patient navigators, nurses, social workers, community health workers, health advocates
The role of a patient navigator was created with the purpose to reduce the effects of health disparities. Patient navigators reduce the barriers to critical health screenings, treatment, diagnosis and follow-up care by educating and connecting patients to appropriate resources and supportive services.
Whether you’re a community health worker, advocate, or care coordinator, this interactive program will address the core competencies of patient navigation including teamwork, service coordination, and behavioral health. This course is designed to prepare new patient navigators and improve current patient navigation knowledge and skills to facilitate access to health services and community resources for various populations.
Participants will explore the communication skills needed to enhance team-based care with a Medical Center Simulation. This interactive course will also provide an overview of service coordination as it relates to the patient navigator. Participants will be introduced to service coordination skills, be able to demonstrate how to support patient self-management goals, and also discuss ways to measure effects of service coordination. Participants will also examine behavioral health basics and interventions that improve interactions with challenging patients, and improve effectiveness in diffusing difficult patient and family encounters.
Agenda & Topics
08:30am – 10:30am - Medical Center Simulation Activity
10:30am – 10:45am - Break
10:45am – 11:45am - Service Coordination Skills and Strategies | Joanne Hart-Wright RN,BSN,MSOD,CHF-N,CCM
11:45am – 12:30pm - Lunch
12:30pm – 01:45pm - Service Coordination Skills and Strategies continued
01:45pm – 02:45pm - Behavioral Health Skills for Patient Interaction| Candice Whiteside, MSW, LCSW
02:45pm – 03:00pm - Break
03:00pm – 04:00pm - Behavioral Health Skills for Patient Interaction continued
