Creating Community and Harmony: Dealing with Difficult Behaviors

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Leaders, managers, supervisors, team leads, health/human service professionals, anyone aspiring to develop critical leadership skills needed at every level.

Description

Do you struggle trying to avoid being a victim to those who love to make life miserable for the rest of us? This workshop gives you concrete techniques for dealing with difficult people in the workplace. The content focuses on how to create effective relationships as the “firewall” to the challenging behavior of people who lack self-awareness. It provides specific strategies for getting adversaries to cooperate, confronting bullies, and holding chronic complainers accountable for low performance. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

The Charlotte AHEC is authorized to award 6.0 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.

Speaker
Michael Frisina, PhD
Founder of The Frisina Group, Author, and Leadership Coach

Objectives

  • Define and discuss the elements of high performing teams
  • Discuss the benefits of teamwork and team structure
  • Define and discuss the benefits of mutual support
  • Discuss common approaches to conflict resolution
  • Define the roles and effectiveness of team members

Contact

Kandyce Schofield, BA

Sessions

Status
Open
Date(s)
May 23, 2019
Time
9:00 AM - 4:00 PM
Check-In Time
8:30 AM
Credit
0.60 - CEU
6.00 - Contact Hours
6.00 - ACHE Qualified Education
Location
Charlotte AHEC
Room
Classroom 17/18
Details
Status
Open
Date(s)
May 23, 2019
Time
9:00 AM - 4:00 PM
Location
Charlotte AHEC
Room
Classroom 17/18
Fees
$165.00
Pre-registration before May 16. Breakfast and lunch included
Credits
0.60
CEU
6.00
ACHE Qualified Education
6.00
Contact Hours