*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Leaders, managers, supervisors, team leads, health/human service professionals, anyone aspiring to develop critical leadership skills needed at every level.
Do you struggle trying to avoid being a victim to those who love to make life miserable for the rest of us? This workshop gives you concrete techniques for dealing with difficult people in the workplace. The content focuses on how to create effective relationships as the “firewall” to the challenging behavior of people who lack self-awareness. It provides specific strategies for getting adversaries to cooperate, confronting bullies, and holding chronic complainers accountable for low performance. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration and compromise will improve — and that makes for a more productive and efficient workplace for everyone.
The Charlotte AHEC is authorized to award 6.0 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.
Michael Frisina, PhD
Founder of The Frisina Group, Author, and Leadership Coach