The Institute for Healthcare Excellence Regional Summit - RELATIONS® - Wake Med

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.


The environment we create is largely dependent on the moment to moment conversations we have with our patients we serve and with each other. The quality of these conversations is driven by the communication skills of our caregiver team and holding each other accountable to demonstrating these skills in our daily work. In addition, leadership behavior is critical to model, support, and sustain a culture of excellence.

The creation and ability to sustain this culture of excellence depends on leaders modeling behaviors and maintaining a respectful but uncompromising approach to behavioral accountability. Calling attention to continuous creation of culture in every moment using the perspective of the organization as a conversation will be highlighted. The foundational importance of authentic presence will be emphasized, including the need to be genuine, self-aware, empathetic and intentional about how one’s presence contributes powerfully to the department/division/unit across disciplines.


8:00 AM – 12:00 PM - RELATIONS® For Healthcare Transformation

12:00 – 12:45 PM - Lunch

12:45 – 2:00 PM - Connecting Emotion to Empathy Capacity

2:00 – 3:30 PM - Human-Centered Leadership

3:30 – 3:45 PM - Break

3:45 – 5:00 PM - Managing Polarities

Accreditation Statement
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through joint providership of Carolinas HealthCare System/Charlotte AHEC and Institute for Healthcare Excellence.. The Charlotte HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.
Credit Statement
The Carolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 8.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This Live Activity fulfills the requirement for .80 Continuing Education Units (CEUs), representing 8.0 contact hours.


WakeMed Health & Hospitals Raleigh Campus
3000 New Bern Ave
Raleigh, NC 27610

Hotel Recommendations
Renaissance Raleigh North Hills Hotel

**Hotel registration is not included in conference registration. Please contact the hotel directly in order to book your room, if needed.

Policy on Faculty and Sponsor Disclosure
Carolinas HealthCare System/Charlotte AHEC adheres to the ACCME Standards regarding industry support of continuing medical education. Disclosure of faculty and commercial support relationships, if any, will be made known at the activity.

ADA Statement
If you need any auxiliary aids or services identified in the American with Disabilities Act in order to attend this conference, please call Jennifer Krippner at 612-741-8016 or by email at


  • Understand the importance of effective physician and caregiver communication in creating culture of excellence for our patients and fellow caregivers.
  • Understand benefits and practice art of reflective listening in clinical and non-clinical encounter.
  • Demonstrate communication techniques useful in building patient and team-based relationships.
  • Learn, understand, and practice skills to effectively and efficiently gather accurate information and jointly set an agenda.
  • Understand benefits and practice the skill of Appreciation.
  • Learn, understand, and practice mindfulness/presence and its application in a healthcare setting.


Jennifer Krippner


Oct 5, 2018
8:00 AM - 5:00 PM
Renaissance Raleigh Hotel at North Hills
Participant Fee
Military Discount
AMA PRA Category 1 Credit