NEW DATE - Trauma Fighter! Verbal De-Escalation & Engagement of Difficult Clients

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Description

This program will provide unique skills to work with and understand how to verbally de-escalate difficult clients utlizing a trauma informed care approach. This program will be interactive and personal examples are highly encouraged. There will be different scenarios for inpatient and outpatient settings. We will also explore ways to get difficult clients become more engaged in their treatment. This program will also tackle the difficult task of self-care after working with difficult clients.

Speaker
Joseph Swafford
Peer Support Specialist
Senior CPI Instructor
CMC-Davidson - Carolinas Healthcare System

Objectives

  • Utilize a trauma informed care approach to effectively verbally de-escalate an upset client.
  • Utilize body language to de-escalate upset clients.
  • Explore effective ways to motivate and engage difficult clients.
  • Discuss approaches to meet clients at their level.

Contact

Jorge O Rudko, BTech, CI, 704-512-6576

Sessions

Status
Open
Presenter(s)
Joseph R Swafford
Date(s)
Nov 15, 2018
Time
9:00 AM - 4:30 PM
Check-In Time
9:00 AM
Credit
6.00 - NCSAPPB SS
0.60 - CEU
6.00 - Contact Hours
Location
Charlotte AHEC
Room
Classroom 13
Details
Status
Canceled
Date(s)
Nov 15, 2018
Time
9:00 AM - 4:30 PM
Location
Charlotte AHEC
Room
Classroom 13
Fees
$125.00
Pre-registration (before Nov 30). Breakfast and Lunch Provided.
$140.00
Registration. Breakfast and Lunch Provided.
Credits
0.60
CEU
6.00
Contact Hours
6.00
NCSAPPB SS