*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Physicians, healthcare / practice administrators, office managers, managed care professionals, nurses, QI personnel and all interested professionals who want to use Lean to improve quality, increase productivity, reduce costs and increase customer satisfaction by eliminating waste and creating value
The goal of process analysis is to use Excel to 1) identify quality and performance issues, 2) identify the potential causes of problems, 3) identify potential solutions, and 4) monitor the effectiveness of solutions implemented. The goal of the statistical process control (SPC) is to build a SPC system in Excel to monitor systems and determine when performance has changed sufficiently to warrant investigation and possibly corrective action.
Thomas Ross, PhD
Appalachian State University
Sophia Moore-Dennis, 704-512-6537