Communicate Like a Leader: Part 2

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Description

*Pre-requisite for this program:
Communicate Like a Leader: Part 1 - February 28, 2018

Everyone benefits from excellent communication skills!

Building on skills learned in the pre-requisite, Part 1, this workshop teaches constructive confrontation skills and how to respond to criticism. Learn to confront those whose behavior causes a problem in a way that leads to a satisfactory resolution while maintaining and improving the relationship. Influence others to take pride in the quality of their work, improve their performance and help you reach your objectives.


ACHE Credit Information
The Charlotte AHEC is authorized to award 4.25 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.



Speakers
Hugh B. Grey, MBA
Sandy Grey, MEd, CT/RTC

Objectives

• Explain leadership skills that empower employees to think for themselves
• Discuss how to build trust between leaders and employees
• Describe how to turn misunderstandings into accurate communication
• Discuss how to help others feel understood, respected, free to disclose problems and free to look honestly and non-defensively at the root of the problem
• Discuss the power of appreciation and how to encourage behaviors you want
• Express respect and empower others to solve their own problems

Contact

Susan Walker

Sessions