*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Leaders, managers, supervisors, team leaders, quality practitioners and practice managers
This workshop will focus on the application of key concepts and technical requirements to establish team-based care in participant practices through the use of assessments of key steps and implications for design and implementation. A specific focus will be on the initial step of how to define and expand on team member roles and responsibilities for the most effective and efficient team approach to patient-centered care delivery. This will include roles for all team members including the clinical provider. There will be time for Q&A and discussion of issues that participants may be encountering in their own practices. Time will also be provided for translation of the concepts and outcomes of assessments to action steps to support momentum to promote follow-up on the action steps on return to the practice. We will also review a framework for leading change of this magnitude including how to manage resistance to change.
The workshop is designed to enable a small multidisciplinary team from a practice seeking to implement or tune-up their team-based care to have time to work together on specifics to foster movement to action post the workshop. Individuals from practices are invited to attend as well and will take away a lot of information to use once back at their practice.
A small pre-work assignment will be provided in October to participants. This will be designed to provide information to enable the workshop to reflect participant experience and to identify specific challenges and questions of importance to the participants.
Effective team-based care is an essential component for any primary care practice aiming to succeed in the environment of value-based care. It is an essential building block to enable high-quality patient-centered care and to meet the outcomes of the Quadruple Aim.
As important as team-based care is, it can be difficult to implement effectively in day-to-day practice due to the wide-range of changes that it requires for all staff at all levels in terms of roles, skills, attitudes and behaviors. These include changes in how staff members are organized to form teams, how the teams are trained to enable “shared care” among all team members, and how they are coached and supported around the adoption of new roles and team behaviors to achieve improvements in clinical and operational outcomes. For the organization, there are changes too, including ensuring that teams have the time and tools to take on the work for population health management in a team-based context, to provide support to facilitate the success of teams, and to adopt systems for hiring and evaluation to promote the values of team-based care in the organizational culture.
Regina M. Neal, MS, MPH
Qualis Health / Outlook Associates
Qualis Health / Outlook Associates provides healthcare quality improvement consultation for clinics, Federally Qualified Health Centers and physician office practices nation-wide. Areas of focus include patient centered medical home transformation, EHR integration, quality improvement program development, data management, and staff development. Services provided include planning and delivering learning collaborative, workshops, webinars, on-site technical assistance, GAP analysis, assistance with NCQA and TJC PCMH recognition surveys.
The Charlotte AHEC is an approved provider of Qualified Education credit with the American College of Healthcare Executives (ACHE) for our Leadership Education workshops. Participants who want the continuing education hours applied toward Qualified Education credit should indicate their attendance when submitting application to ACHE for advancement or recertification. ACHE website www.ache.org