The Front Office Super Star: The People Skills You Need to Know to Succeed

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Front Office staff, administrative assistants, receptionists, registrars, medical assistants, support staff, or anyone interested in learning more about how to provide the exceptional customer experience

Description

A must attend workshop for all front office team members who believe a high standard of care is paramount to success!

This workshop will give front office staff techniques for everyday challenges in their practice, front office, or any setting where people are involved.

During the course of this program participants will learn communication strategies and how to manage challenging patients and families, appropriate telephone techniques, ways to improve productivity, maintain a positive self- image,and how to be a valued team member.

Speakers
Jessica Dietrich, BS
Kandyce Schofield, BA

Objectives

  • Create and maintain a positive self-image
  • Improve personal productivity by organizing your work
  • Develop your interpersonal skills
  • Describe how to improve communication skills (verbal and written)
  • Identify strategies for managing challenging situations
  • Work as a team member

Contact

Maria Velez MFA CHCP, 704 512 6584

Sessions

Status
Open
Presenter(s)
Jessica Dietrich M.Ed., Kandyce Schofield BA
Date(s)
Oct 24, 2017
Time
8:30 AM - 12:45 PM
Check-In Time
8:00 AM
Credit
0.40 - CEU
4.00 - Contact Hours
Location
South Piedmont AHEC
Room
Classroom 14
Details
Status
Closed
Date(s)
Oct 24, 2017
Time
8:30 AM - 12:45 PM
Location
South Piedmont AHEC
Room
Classroom 14
Fees
$115.00
Pre-Registration has been extended. Breakfast included.
Credits
0.40
CEU
4.00
Contact Hours