*Registration payment includes Credit Cards and Interfund Transfers ONLY.
Leaders, managers, supervisors, team leads, health/human service professionals, anyone aspiring to develop critical leadership skills needed at every level.
Think proactively and responsively to build a culture of customer service and win for the customer and organization.
Participants of this workshop will learn how to build a culture of customer service by thinking (and behaving) proactively and responsively. This interactive session teaches leaders and employees of all levels how to act in an empowered manner and win for the customer and the organization. Employees will learn principles of service and how to apply them; employees will learn how to make a connection with customers while carrying out the customer service vision of the organization.
Xperience Leadership, LLC
ACHE Credits Information
The Charlotte AHEC is authorized to award 4.25 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.
Jessica T Dietrich, M.Ed., 704-512-6519