Lean Six Sigma: A DMAIC Approach to Process Improvement to Enhance Patient and Employee Satisfaction - Part II

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, healthcare / practice administrators, office managers, managed care professionals, nurses, QI personnel and all interested professionals who want to use Lean to improve quality, increase productivity, reduce costs and increase customer satisfaction by eliminating waste and creating value

Description

A framework to observe and improve processes and products when applied in health care it seeks consistent, effective, efficient, and patient satisfying health care.

Part I: April 6, 2018
New Date for Part II: June 8, 2018

SPEAKER: Thomas Ross, PhD
Appalachian State University

Objectives

• Part I - Describe the five Lean Six Sigma objectives
• Part I - Describe the five parts of the Toyota House
• Part I - Define the eight wastes
• Part I - Describe the role of Define in the DMAIC process
• Part I - Describe the role of Measure in the DMAIC process and the tools employed
• Part II - Describe the role of Analyze in the DMAIC process
• Part II - Implement a cause and effect diagram
• Part II - Describe the role of Improve in the DMAIC process, how can systems be improved?
• Part II - Describe the role of Control in the DMAIC process, how can improvements be sustained?
• Part II - Describe the five components of DMAIC

Contact

Paulina Crass BA, CSSGB

Sessions