The Art of Constructive Confrontation

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Description

To successfully navigate workplace conflict, managers must be able to confront team members in a positive, productive manner. Whatever the situation, whether two people are actively quarreling, or whether one person’s behavior is impacting the entire work culture, a manager must be able to step in, take charge and do so in a way that does not contribute to the drama.

The Charlotte AHEC is authorized to award 5.5 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select “My Education Credit” to log hours earned.


Speakers
Michael Frisina, PhD

Objectives

• Distinguish between conflict and confrontation
• Review applying the confrontation cycle in life encounters
• Restate the myths of confrontation and how to avoid them
• Identify the keys to applying constructive confrontation for improved performance outcomes

Contact

Susan Walker

Sessions