Deep Problem Solving Techniques for Performance Improvement

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Physicians, managers, nurses, supervisors, administrative staff, clinical staff and all other professionals interested in learning how to apply key root-cause identification techniques to prevent complex business or clinical problems from either reoccurring or occurring in the first place.

Description

Being able to solve complex problems, as well as prevent key processes from failing, is a critical skill set in today’s fast-paced workplace. Whether we are dealing with problems in healthcare or business processes, we need to understand how to identify and address underlying root causes to in order to effectively prevent problems from re-occurring. In this workshop, you will learn how to apply proven tools and techniques to “deep-dive” to the root cause of problems, as well as plan ahead to prevent failures from happening again. Once you return to your work, apply these techniques to improve reliability and productivity in your area of responsibilities

Speaker:
David Hainline,MA, MS, RHIA, CSSGB, CPHQ

Objectives

• Learn how to use five key root cause analysis and failure mode analysis tools for quality/performance improvement work
• Apply these root-cause tools to business and clinical scenarios, to discover the root cause of: -Process failure -Resource waste -Clinical failure
• Apply root-cause analysis tools to provide critical intelligence for -PDSA cycles -DMAIC process improvement problem solving

Contact

Paulina Crass BA, CSSGB

Sessions